Last updated 25 July 2026
These terms apply when you buy anything from NamedFirst. NamedFirst is operated by LUKE HALFORD CONSULTING FZE LLC, trading as NamedFirst, of GF SPC Business Center, Sharjah Book Authority, Sharjah, UAE ("NamedFirst", "we", "us"). By completing a purchase you agree to these terms.
The ChatGPT Scan (in some older receipts the AI Check or ChatGPT Snapshot) is a one-off report showing how ChatGPT answers when someone asks for a salon like yours. The Full Scan (in some older receipts the Deep Scan) is a larger one-off report across more questions and assistants, delivered once. The Membership is a recurring subscription that includes a Full Scan on joining, monthly tracking of your standing, continuous education and support, and a personalised plan for your salon. The Partner plan is a done-for-you subscription with a setup fee and a monthly fee, and territory exclusivity for one salon per area. What each product includes is described on its page at the time you buy.
Prices are shown on the product and checkout pages and are inclusive of any tax that applies. We show and charge in your local currency where we support it; your bank may apply its own conversion or fees, which are outside our control. If a price is obviously wrong we may cancel the order and refund you.
Payments are taken securely by Stripe. We do not see or store your full card details. By paying you confirm you are authorised to use the payment method.
The Membership and the Partner plan are subscriptions that renew automatically until you cancel. The Membership renews every month, or every year if you chose annual billing, at the price shown when you joined. The Partner plan charges a setup fee on joining and then a monthly fee. We charge the payment method on file at the start of each billing period. We will tell you in advance of any change to your renewal price. Card networks may update expired card details automatically so your subscription continues.
You can cancel a subscription at any time by replying to any email from us or contacting us at hello@named-first.com. Cancellation stops future renewals. Your access continues until the end of the period you have already paid for, and we do not pro-rate or refund the current period once it has started, except where clause 6 or the law says otherwise. One-off purchases (the ChatGPT Scan and the Full Scan) are not subscriptions and nothing recurs.
If your Full Scan shows your salon already winning its local AI searches with nothing worth fixing, we refund that purchase in full, and the report is yours to keep. The Partner plan carries the 6-month promise shown on its page: work the plan with us for 6 months and your NamedScore™ (your AI recommendation score out of 100, shown on your reports) rises by 5 points, or we refund what you have paid us for the Partner plan. Beyond that, because our reports are digital and delivered quickly, we do not offer refunds on a report once it has been delivered, save for your statutory rights. Nothing in these terms removes rights you have under the consumer law that applies to you.
Reports are delivered by email to the address you give at checkout, usually within the hour for the ChatGPT Scan and the Full Scan (each can take up to 2 hours) and within 48 hours for Partner work. Please check the address is correct and check your spam folder. If a report has not arrived, contact us and we will resend it.
Our reports measure what AI assistants say about your salon when a logged-out stranger asks, at the time we run the scan, and set out changes that improve it. AI answers change over time and differ between people and devices, so we cannot promise a specific ranking, a specific Recommendation Share, or a specific number of bookings, and we do not. We give you an accurate picture and a sound plan; results depend on the market and on the work being done.
The reports and materials we provide are for your own salon. Please do not resell them, republish them, or present our work as your own to third parties, without our agreement.
Our measurement method, including the questions we ask, how we select and weight them, and how results are scored, is confidential and belongs to us. You may not scrape, crawl, or systematically extract data from the service, use automated tools to access reports, or use the service or its outputs to build, train, or benchmark a competing product or dataset. We may suspend access where we reasonably believe this is happening.
We provide the service with reasonable care and skill. To the extent the law allows, our total liability to you for any claim connected with a purchase is limited to the amount you paid us for it. We are not liable for indirect or consequential loss, or for lost profits or bookings. Nothing here limits liability that cannot be limited by law.
We handle your personal data as set out in our Privacy Policy.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any mandatory protections of the country you live in. If any clause is found unenforceable, the rest stand. These terms are the whole agreement about your purchase.